参与创造人:吴畅燊曾伟强高东慧黄志强许奕灏吴忠明黄敞曾永坚王维权该成果获得2012年全国电力行业企业管理创新成果三等奖成果简介该成果是广东电网肇庆四会供电局在深入调查、分析企业内外部情况的基础上,按照体系化、规范化、指标化的管理思路建设,创造性摸索出的提高居民用电服务质量的动态服务循环提升体系,即:以“走出去,动起来”服务走向客户,与居民互动起来为指导思路,建立以客户满意为出发点,以专项行 Participation Creator: Wu Changshen Zeng Weiqiang Gao Donghui Huang Zhiqiang Xu Yihao Wu Zhongming Huang Zeng Zeng Yongjian Wang Weiquan The Achievements Achieved the Third Prize of 2012 National Power Industry Enterprise Management Innovation Achievements Achievements The result was that the Guangdong Power Grid Zhaohui Sihui Power Supply Bureau conducted in-depth investigation and analysis of enterprises Based on the internal and external conditions, in accordance with the systematic, standardized and standardized management ideas, creative exploration of the residents to improve service quality of the dynamic service cycle to enhance the system, that is: to “go out, move up” service To customers, interact with residents as a guiding principle, the establishment of customer satisfaction as a starting point to the special line