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维护保险消费者利益是商业保险工作的出发点和落脚点。这些年来,商业保险作为多层次社会保障体系的一个重要组成部分,已渗透到社会生活的各个方面。但应看到,目前我国商业保险行业的形象和社会公信力,与飞速发展的商业保险业还不匹配、不相称,主要表现在:诚信建设相对滞后,行业服务水平不高,市场不规范,销售误导、理赔难等问题依然突出。这些问题的存在,
Maintaining Insurance The interests of consumers are the starting point and ending point of commercial insurance. Over the years, commercial insurance, as an important part of a multi-layered social security system, has infiltrated all aspects of social life. However, it should be noted that at present the image and social credibility of the commercial insurance industry in our country do not match the rapid development of the commercial insurance industry and are not commensurate with each other. The main features are as follows: the building of good faith lags behind, the service level of the industry is not high, the market is not standardized, and the sales Misleading, difficult claims and other issues remain prominent. The existence of these problems,