门诊部是医院面向社会的窗口，是医院工作的第一线，是直接对人民群众进行诊断、治疗和预防保健的场所。门诊部的护理管理质量如何，直接反映医院的整体管理水平和护理质量。为了适应新的医学模式和现代护理发展的需要，针对门诊患者就诊环境陌生，诊疗时间短，流动量大，病种 The outpatient department is the window of the hospital facing the society, and it is the first line of the hospital’s work. It is a place for direct diagnosis, treatment and preventive care of the people. The quality of care management in the clinic directly reflects the hospital’s overall management level and quality of care. In order to adapt to the new medical model and the needs of modern nursing development, it is unfamiliar with outpatient visits, short medical treatment time, large flow, disease