A new era is upon us.Call it what you will:the service econ-omy,the information age,the knowledge society.It all translatesto a fundamental change in the way we work.Already we’repartly there.The percentage of people who earn their living bymaking things has fallen dramatically in the“industrialized”world.Today the majority of jobs in the United States,Europeand Japan (two thirds or more in many of these countries) are in A new era is upon us.Call it what you will: the service econ-omy, the information age, the knowledge society.It all translatesto a fundamental change in the way we work. Already we’repartly there.The percentage of people who earn their living by has things has fallen dramatically in the “industrialized ” world.Today the majority of jobs in the United States, Europe and Japan (two thirds or more in many of these countries) are in