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2005年国务院颁布的《信访条例》中,对信访做出如下定义:本条例所称信访,是指公民、法人或者其他组织采用书信、电子邮件、传真、电话、走访等形式。信访工作是国家机关同群众密切交流联系的重要平台之一,它不仅有利于缓解社会矛盾,保障社会公民的合法权益,构建和谐稳定健康有序的社会,而且有助于反映国家方针政策在贯彻实施过程中的问题与漏洞,从而促进方针政策的推行。
In 2005, the State Council promulgated the Regulations on Letters and Visits, the following definitions of letters and visits are defined: The letters and visits referred to in these Regulations refer to the form of letters, e-mails, faxes, telephone calls and visits by citizens, legal persons or other organizations. It is not only conducive to alleviating social conflicts, safeguarding the legitimate rights and interests of social citizens, building a harmonious, stable and healthy society, but also helps to reflect the implementation of the national guidelines and policies in carrying out Implementation problems and loopholes in the process, so as to promote the implementation of the guidelines and policies.