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介绍了3G通信技术的概念、技术标准、主要应用及3G用户的使用情况,阐述了3G技术对电信企业客服中心运营的影响,提出了客服中心寻求服务方式改变的具体方案及3G视频客服系统的应用建议。
This paper introduces the concept, technical standards, main applications and the usage of 3G users in 3G communication technology. It also expounds the impact of 3G technology on the operation of customer service centers in telecom companies. It also proposes specific solutions for customer service centers to seek changes in service modes and 3G video service system Application advice.