为进一步规范调解工作制度,加强管理,改进作风,增强调解人员的责任意识和服务意识,靖江市调解工作履行服务承诺制。热情服务。文明礼貌、主动热情,做到接待热心、解答热心、服务贴心。挂牌服务。推行“首问负责制”和“挂牌上岗制”。实行谁接待受理、谁负责服务到底;调解人员挂牌上岗、亮明身份,接受监督。规范服务。执行服务承若制、首问负责制、一次性告知制、限时办结制、否定报备制(遇到不符合有关法律、法规和政策规定,予以否定办理的事项时,实行报告和备 In order to further standardize the mediation work system, strengthen management, improve style, enhance mediator’s sense of responsibility and sense of service, Jingjiang mediation work to fulfill the service commitment system. Warm service. Civilized polite, active enthusiasm, hospitality so enthusiastic, answer enthusiastic, caring service. Listing services. Implementation of the “first question responsibility system” and “listed system”. Who accepted the reception, who is responsible for the service in the end; mediation posts, bright identity, subject to supervision. Standardize service. Implementation of the service Chengzuo system, the first question is responsible for the system, one-time notification system, the deadline to do system, denial of filing system (in case of non-compliance with relevant laws, regulations and policies, denied matters, the implementation of the report and preparation