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随着网络经济的到来 ,顾客的服务需求更加趋于个性化。文章分析了网络时代网络对顾客需求的影响及网络作为一种现代顾客服务工具的优势 ,提出了网上顾客服务的策略及网上服务的工具。
With the advent of network economy, customer service needs tend to be more personalized. This paper analyzes the influence of network on customer demand in the Internet age and the advantages of the Internet as a modern customer service tool, and proposes the strategy of online customer service and the tool of online service.