以马斯洛需求层次理论为基础设计调查问卷,通过实地调研和数据统计分析得出,现阶段深圳公交系统一线员工的需求集中在生理需求、安全需求和尊重需求三个方面,其中生理需求为最核心诉求。在此基础上,构建了深圳公交系统和谐劳动关系“三阶段”路径,短期内在不突破公交行业现行体制、机制的情况下,通过改善企业内部管理,缓解“急”的矛盾与问题;中期着实提高公交线员的工资、福利水平,提升公交行业从业的系统引力;远期从全成本角度权衡公交行业得失,将公交行业营造成劳动就业的热门,力争使公交系统成为全社会同等劳动者就业的向往之地。 Based on Maslow’s hierarchy of needs theory, the questionnaire was designed. According to field research and statistical analysis, the current needs of front-line workers in Shenzhen public transportation system focused on three aspects: physiological demand, safety demand and respect demand. Physiological demand was The most important appeal. On this basis, the harmonious labor relations of Shenzhen bus system is established. In the short term, without breaking the current system and mechanism of the public transportation industry, the contradiction between “urgent” and “emergency” can be alleviated by improving the internal management of the enterprise In the medium term, the wage and welfare levels of public transport operators have been raised to enhance the system attractiveness of the public transport industry. In the long run, the gains and losses of the public transport industry have been weighed against the full cost and the public transport industry has become a hot spot in terms of employment. The same longing for employment of workers.