公共图书馆作为一种保障公民知识自由权利的制度安排,其服务效率取决于公民对公共图书馆制度需求的满意程度,这说明公共图书馆制度服务效率是包含公平内涵的效率。以往对公共图书馆服务效率的测评方法没有充分考虑服务公平度和读者满意度因素,文章着重从效率指标设计的基本原则及效率指标体系二个方面评价。 As a institutional arrangement to protect citizens ’right of freedom of knowledge, the service efficiency of public libraries depends on citizens’ satisfaction with the demand of public library system. This shows that the service efficiency of public library system is an efficiency that contains the fair meaning. In the past, the evaluation method for the service efficiency of public libraries did not fully consider the factors of service fairness and customer satisfaction. The article focused on two aspects of the basic principles of efficiency index design and the efficiency index system.