有关部门日前透露,“中国硅谷”所在地北京市海淀区一项有关电脑售后三包的规定即将出台,这项全国首个电脑三包规定将使困扰消费者多年的电脑纠纷有了法律依据。长期以来,我国高新技术的迅猛发展和相关法律法规的滞后,使电脑投诉量骤增,而目前工商、消协等有关部门只能参照普通电器商品修理、更换、退货责任规定来调解,但由于电脑属于不同于普通家用电器的高新技术商品,使电脑消费纠纷调解过程中消费者和产、销双方的利益均无法得到真正有效的保护。此次即将出台的“电脑三包”有关规定,将对电脑整机和主要部件三包的有效期,修理、更换、退货的标准,生产者、销售者、修理者和消费者的责任和义务等方面作明确规定。有关人士 Relevant departments have revealed that a “three-guarantee package for computers” in Haidian District, Beijing, where “China’s Silicon Valley” is located, will soon be introduced. This nationwide first-rate computer and three-pack policy will provide legal basis for computer disputes that have plagued consumers for many years. For a long time, the rapid development of China’s high-tech and related laws and regulations have escalated the number of computer complaints. Currently, the relevant departments such as industry and commerce, consumer associations, etc. can only mediate with reference to the repair, replacement, and return of liability provisions for general electrical goods. However, due to The computer is a high-tech commodity that is different from ordinary household appliances, so that neither the consumer nor the interests of the production and sales parties in the process of mediation of computer consumer disputes can be effectively protected. The forthcoming “Computer Three Guarantees” regulations will cover the validity of the computerized machine and the three components of the main components, the standards for repairs, replacements, and returns, as well as the responsibilities and obligations of producers, sellers, repairers, and consumers. Aspects make clear provisions. related individuals