服务即营销.不是什么新鲜词.很多人知道.但多数只是听听罢了.去做的不多.讲道理比较抽象.讲讲故事更能给人启示.故事一上海吴兴路上有家面馆.与别家不同的是.它闹中取静.布置得干净宽敞.完全没有面馆那种油腻的感觉.一个雨后的傍晚,我在那里跟朋友吃完面离开.外面还下着雨.刚坐进车里.就听见有人喊.我打开窗户.只见收银小哥急急忙忙站在雨里.说:“你掉了一块钱.”看着他的 Service is marketing. Not a new word. Many people know, but most just listen to it. To do more. Reasoning is more abstract. Tell the story is more enlightenment. Story Shanghai Wu Xing Road, there are noodle shop. It is different from other home. It is quiet. Layout was clean and spacious. There is no noodles that greasy feeling. A rainy evening, I was there to eat face away with friends. Outside also rains. I heard someone shout, I opened the window, I saw the cashier brother hurriedly stood in the rain, said: you lost a dollar.