据报道,从2009年至今,国家标准化管理委员会先后确定安徽巢湖市、合肥市,河南漯河市、信阳市,湖南常德市,杭州西湖区等20多个国家级政府机关行政管理与服务标准化试点;湖南、四川、福建、江苏、浙江、山东、安徽等省市也相继制定发布近50项行政管理与服务类地方标准,四川省自贡市等政府机关正在自行开展行政机关管理与服务标准化工作;国家标准《行政服务标准化工作指南》已在全国征求意见,但据笔者查阅:有不少行政部门及《行政服务标准化工作指南》国家标准征求意见稿都按照GB/T 24421-2009《服务业组织标准化工作指南》设计行政管理与服务标准体系,即主要包括行政服务基础标准体系、行政服务提供标准体系及行政服务保障标准体系3个子体系。那么,政府 According to reports, since 2009, the State Standardization Administration Commission has successively confirmed the pilot projects on standardization of administrative management and service of over 20 state-level government agencies including Chaohu City in Anhui Province, Hefei City, Luohe City in Henan Province, Xinyang City, Changde City in Hunan Province and Xihu District in Hangzhou City. Nearly 50 local administrative and service standards have been published in Hunan, Sichuan, Fujian, Jiangsu, Zhejiang, Shandong, Anhui and other provinces and municipalities. Government agencies such as Zigong City in Sichuan Province are now carrying out standardization of administrative and service administration in their own countries. Standard “Administrative Services Standardization Guide” has been solicited in the country, but according to the author: There are many administrative departments and “Administrative Services Standardization Guide” national standards for the draft are in accordance with GB / T 24421-2009 “Standardization of service organizations Work Guide ”design administrative management and service standard system, that is, including the basic standard system of administrative services, administrative services to provide standards and administrative services to protect the standard system of three sub-systems. So, the government