一、小组简介卓越运维QC小组成立于2011年4月,由北京移动公司信息系统部业务运营中心多名资深的一线技术工作者组成(见表1)。二、课题选择(一)背景介绍。实践中,业务支撑系统承载了北京地区所有移动用户的计费和业务办理,是移动的核心系统。引起支撑系统故障的各类问题都会触发相应的告警;告警相对系统作为重点保障工作,由一线运维人员负责对此进行7×24小时的监控与处理。 First, the group profile Operation Excellence QC team was established in April 2011 by Beijing Mobile Corporation Information Systems Business Operations Center more experienced front-line technical workers (see Table 1). Second, the subject of choice (a) background introduction. In practice, the business support system bears the charge and business handling of all mobile users in Beijing and is the core system of mobile. Caused by support system failure of various types of problems will trigger the corresponding alarm; alarm relative system as a key support for the work by the front-line operation and maintenance staff responsible for this 7 × 24-hour monitoring and processing.