物业管理与广大人民群众生活、工作息息相关,近年来,物管企业与业主的冲突不时发生,物业管理已成为社会十分关注的热点问题。一般认为,物业管理不涉及高技术和复杂的管理问题,只是劳动密集型的服务行业。问题是这样普通的行业为什么在运行中却产生了如此大范围的矛盾(北京、上海、广州等大城市都爆发了业主与物管企业的激烈冲突)?根本原因在于看似简单的物业管理,由于理论研究滞后,对物业管理缺乏深刻的认识,目前还没有找到一套符合国情的有效的运行机制。 Property management and the general public life and work are closely related. In recent years, the conflict between property management enterprises and owners has occurred from time to time. Property management has become a hot issue of great concern to the society. Generally believed that property management does not involve high-tech and complex management issues, but labor-intensive service industries. The question is why such ordinary industries have had such large-scale contradictions in operation (there have been intense conflicts between property owners and property management companies in major cities such as Beijing, Shanghai and Guangzhou). The fundamental reason is that seemingly simple property management, Due to the lagging of theoretical research and the lack of deep understanding of property management, we have not found a set of effective operating mechanism that suits our national conditions.