[讲故事的背景]2001年2月,在上汽集团职工代表大会上,集团党政领导发出号召,动员广大职工积极参与到用户满意工程的建设中去。同年3月,集团党委提出用“三找”的形式参与用户满意工程的要求,即:找谁是自己的用户,找用户不满意的地方,找让用户满意的办法和措施。同年7月,集团在上海大众召开用户满意工程现场会,推广上海大众开展群众性“三找”活动的经验,胡茂元总裁肯定了上 [Story-telling Background] In February 2001, at the SAIC Motor Workers Congress, the party and government leaders of the group issued a call to mobilize the broad masses of workers and staff to actively participate in the construction of customer satisfaction projects. In March of the same year, the party committee of the group made the request of participating in the project of customer satisfaction with the form of “three looking for ”, namely, finding out who the user is, finding the place where the user is not satisfied and finding ways and measures to satisfy the user. In July of the same year, the Group held a customer satisfaction project on-site meeting in Shanghai Volkswagen to promote Shanghai Volkswagen’s “three find” activities. President Hu Maogen assured