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1990年我到美国某可乐公司在上海的投资企业担任人事经理。上班头一天,我就发现办公室里的大冰柜上挂着一把大锁,紧紧地锁着各种饮料,看上去有些别扭。于是我就问外籍总经理：“为什么要把冰柜锁起来?”外籍总经理告诉我：“饮料过去是放在冰柜里,供所有雇员和外来客人随时享用的,但每次我们将冰柜装满,一转身去看,冰柜就空了。这冰柜简直成了‘无底洞’。所以,只能把冰柜锁起来。”他说,全世界可乐公司的冰柜都可以不上锁,惟独在中国做不到。我本能地对外籍总经理讲：“这不是人的素质问题,这是管理问题。”外籍总经理听了跳起来反驳我：“你讲什么大话?照你这么说,这不是你们上海人的素质问题,那么请你管理给我看看,好吗?”
In 1990, I went to a personnel manager of an American investment company in a Coke company in Shanghai. The first day I went to work, I found a large lock hanging in the large freezer in the office, which tightly locked the drinks. It looked awkward. So I asked the foreign general manager: “Why lock the freezer?” The foreign general manager told me: “Beverages were put in a freezer, ready for all employees and foreign guests, but every time we fill the freezer As soon as I turned to see, the freezer was empty. The freezer was simply a ”bottomless hole.“ Therefore, the freezer can only be locked up.” He said that the freezer in the world’s Coca-Cola Company could not be locked, but only in China. To. Instinctively speaking to the general manager of foreign affairs, I said: “This is not a quality issue for people. This is a management issue.” The foreign general manager listened and jumped up and refuted me: “What is your big talk? As you said, this is not your Shanghai person’s. Quality issues, then please manage it for me, okay?"