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在Maggie的鼓励下，Emma终于拿起电话向生态农业之友基金会投诉信息泄露一事。究竟是该组织故意为之还是另有隐情呢？
Kevin: Good afternoon, thank you for calling the Friends of Eco-Farming Foundation. This is Kevin speaking, how can I direct your call?
Emma: Hi, Kevin. Do you guys have an HR department or someone that handles complaints?
Kevin: Um, miss, I’m sorry, but we’re a non-profit organization. Complaints aren’t usually something that flow through here in high volumes.
Emma: ①Be that as it may, I would still like to make a complaint. Who can I speak with?
Kevin: Well, I guess I’m as good as any. What seems to be the problem, ma’am?
Emma: Are you familiar with the supposed survey your foundation is running?
Kevin: Supposed? Miss, I 1)resent the 2)implication of your tone.
Emma: Yeah, well, if the shoe fits…
Kevin: Look, ma’am, I’m trying to be as polite as I can be here, but you need to give me something to work with. I have no idea what you’re even upset about. How can I help you if you won’t even lay out the issue for me?
Emma: Fine. ②Let me spell this out for you. That “survey” you’re running? It’s nothing but a 3)scam to get contact information.
Kevin: Ma’am, I can safely assure you that it is most definitely not. Our foundation is 4)adamant about keeping contact information out of the hands of third parties.
Emma: ③That’s a load of crap! I haven’t been able to get a moment’s peace since that 5)jerk downtown 6)weaseled my info out of me.
Kevin: ④Hold on a second, let’s back up. Did you say downtown?
Emma: Yes. Why?
Kevin: Oh dear. Ma’am, I apologize. Everything is clear now. I know exactly the boy you’re talking about. Short brown hair, green eyes, glasses?
Emma: You’ve 7)nailed him.
Kevin: Oh miss, I truly apologize. That boy was selling the information without our 8)consent or knowledge and pocketing the profits. He’s been 9)sacked.
Emma: Really? Well…wow. I guess that solves my problem. I’ll get my number changed.
Kevin: And please be sure to send us the 10)receipts—we’ll cover any costs.
Emma: Well Kevin, thank you very much.
Kevin: Not at all.
Smart Sentences
① Be that as it may, I would still like to make a complaint. 就算是这样，我也要投诉。
be that as it may: expression used to indicate the facts concerning sth. of no importance（即使如此）。例如：
Those colours are terrible! Be that as it may, I still need one pair of socks.
那些颜色太难看了。可尽管如此，我还是要一双袜子吧。
② Let me spell this out for you. 我给你详细说说。
spell sth. out: explain sth. in detail（详细解释某事）。例如：
He is green to this, and you need to spell it out for him.
他对这个没有经验，你得跟他详细解释。
③ That’s a load of crap! 胡说八道！
a load of sth.: a quantity of sth.（大量，许多）。例如：
This article is a load of rubbish.
这篇文章废话连篇。
④ Hold on a second, let’s back up. 等一下，我们倒回去。
back up: move backward in time（往后退）。例如：
Because they didn’t understand, he backed up and explained the first two steps again.
因为他们没听明白，他又倒回去，把头两个步骤再解释一遍。
Kevin: Good afternoon, thank you for calling the Friends of Eco-Farming Foundation. This is Kevin speaking, how can I direct your call?
Emma: Hi, Kevin. Do you guys have an HR department or someone that handles complaints?
Kevin: Um, miss, I’m sorry, but we’re a non-profit organization. Complaints aren’t usually something that flow through here in high volumes.
Emma: ①Be that as it may, I would still like to make a complaint. Who can I speak with?
Kevin: Well, I guess I’m as good as any. What seems to be the problem, ma’am?
Emma: Are you familiar with the supposed survey your foundation is running?
Kevin: Supposed? Miss, I 1)resent the 2)implication of your tone.
Emma: Yeah, well, if the shoe fits…
Kevin: Look, ma’am, I’m trying to be as polite as I can be here, but you need to give me something to work with. I have no idea what you’re even upset about. How can I help you if you won’t even lay out the issue for me?
Emma: Fine. ②Let me spell this out for you. That “survey” you’re running? It’s nothing but a 3)scam to get contact information.
Kevin: Ma’am, I can safely assure you that it is most definitely not. Our foundation is 4)adamant about keeping contact information out of the hands of third parties.
Emma: ③That’s a load of crap! I haven’t been able to get a moment’s peace since that 5)jerk downtown 6)weaseled my info out of me.
Kevin: ④Hold on a second, let’s back up. Did you say downtown?
Emma: Yes. Why?
Kevin: Oh dear. Ma’am, I apologize. Everything is clear now. I know exactly the boy you’re talking about. Short brown hair, green eyes, glasses?
Emma: You’ve 7)nailed him.
Kevin: Oh miss, I truly apologize. That boy was selling the information without our 8)consent or knowledge and pocketing the profits. He’s been 9)sacked.
Emma: Really? Well…wow. I guess that solves my problem. I’ll get my number changed.
Kevin: And please be sure to send us the 10)receipts—we’ll cover any costs.
Emma: Well Kevin, thank you very much.
Kevin: Not at all.
Smart Sentences
① Be that as it may, I would still like to make a complaint. 就算是这样，我也要投诉。
be that as it may: expression used to indicate the facts concerning sth. of no importance（即使如此）。例如：
Those colours are terrible! Be that as it may, I still need one pair of socks.
那些颜色太难看了。可尽管如此，我还是要一双袜子吧。
② Let me spell this out for you. 我给你详细说说。
spell sth. out: explain sth. in detail（详细解释某事）。例如：
He is green to this, and you need to spell it out for him.
他对这个没有经验，你得跟他详细解释。
③ That’s a load of crap! 胡说八道！
a load of sth.: a quantity of sth.（大量，许多）。例如：
This article is a load of rubbish.
这篇文章废话连篇。
④ Hold on a second, let’s back up. 等一下，我们倒回去。
back up: move backward in time（往后退）。例如：
Because they didn’t understand, he backed up and explained the first two steps again.
因为他们没听明白，他又倒回去，把头两个步骤再解释一遍。