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《供电服务规范》对供电质量、用电业务办理、抄表及收费、供电故障处理、停电限电或者中止供电、用电安全服务、信息公开和披露、用户投诉处理、服务渠道等进行了明确和规范。按照该规范,10(20、6)kV用户年供电可靠率应当符合城市地区不低于99.50%、农村地区不低于97%的要求。在电力系统正常运行条件下,20 kV及以下三相供电
The “Code of Service for Power Services” clarifies the quality of power supply, operation of electricity service, meter reading and charging, troubleshooting of power supply, power supply cut-off or suspension of power supply, safety and security services, information disclosure and disclosure, user complaint handling and service channels And norms. According to this regulation, the reliability rate of 10 (20,6) kV users shall meet the requirements of not less than 99.50% in urban areas and not less than 97% in rural areas. In the power system under normal operating conditions, 20 kV and below three-phase power supply