产品质量是企业的生命线,售后服务是产品质量的观测点,如何用好售后服务的数据是现代企业管理的重要问题之一。现以某轿车生产厂家为例考虑这个问题。假设该厂的保修期是三年,即在某轿车售出后三年中对于非人为原因损坏的轿车免费维修。在全国各地的维修站通过网络将保修 Product quality is the lifeblood of enterprises, after-sales service is the product quality observation point, how to make good use of after-sales service data is one of the important issues of modern business management. Now take a car manufacturer as an example to consider this issue. Assume that the factory warranty period is three years, that is, in the car after three years of sale for non-human causes damage to the car free repair. Repair stations throughout the country through the network warranty