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文章论述了人际传播与图书馆馆员服务能力的关系,指出图书馆员的服务能力实际上是一个人际传播系统行为,探讨了培养馆员服务能力的知识体系的构建。
The paper discusses the relationship between interpersonal communication and the service ability of librarians. It points out that the service ability of librarians is actually a system of interpersonal communication, and discusses the construction of a knowledge system to cultivate the service ability of librarians.