以国外学术期刊数据库为检索入口,系统地收集用户抵制有关文献。从用户抵制的内涵、类型、相关理论、影响因素以及应对策略5个方面对国外的代表性成果进行较为全面的整理和评述。在分析已有研究之不足的基础上,对用户抵制未来的发展方向进行展望,以期为国内学术研究和企业实践提供借鉴与参考。 With foreign academic journals database as the search portal, systematic collection of users to resist the relevant literature. From the five aspects of the connotation, types, related theories, influencing factors and coping strategies of user boycotts, the representative achievements abroad are more comprehensively sorted out and reviewed. Based on the analysis of the deficiencies in the existing research, this paper forecasts the user’s resistance to the future development and hopes to provide reference and reference for domestic academic research and enterprise practice.