完善服务标准，提高服务质量，推动客货营销黄犷钟（哈尔滨铁路局伊图里河铁路分局工程师）市场经济的建立，使运输市场竞争日益激烈。这种竞争的实质，除了科技等各方面的竞争，主要是质量的竞争。服务质量已成为铁路企业能否在竞争中生存和发展的重大问题。铁路只有用高... Improve service standards, improve service quality and promote the marketing of goods and passengers Huang Youzhong (Engineer of Harbin Railway Administration Ituri River Railway Branch) The establishment of a market economy has made the transportation market increasingly competitive. The essence of this competition, in addition to the competition in various fields such as science and technology, is mainly the competition in quality. The quality of service has become a major issue of whether railway enterprises can survive and develop in the competition. Only high-speed railway ...