2002年9月1日,实达电脑正式启动“先锋行动”,并且宣布建立4A 级行业服务标准。另外,实达电脑设备公司各地分公司以及客户服务中心将在总部服务管理部门的统一组织与管理下,在全国范围内,对行业客户进行为期一个月的客服走回访活动,即所谓“秋季服务万里行”活动。实达4A 级行业服务标准包含四个方面的内容:一、一流规范式服务(A-one Service),实达公司服务团队将按照国际化管理标准与质量控制体系为客户提供一流的规范式服务;二、主动式服务(Active Service),实达服务人员将通过日常电话回访和定期上门拜访,及时发现客户潜在的服务需求,从而在第一时间内为客户解 September 1, 2002, Shida Computer officially launched the “Pioneer Action” and announced the establishment of 4A-level industry service standards. In addition, Shida computer equipment company branches and customer service centers throughout the headquarters of the unified management and service management departments in the country, the industry customer for a month-long customer service to visit the so-called “fall service Miles ”activities. Shida 4A level industry service standards contain four aspects: First, the first-class standard service (A-one Service), Shida corporate service team will be in accordance with international standards and quality management system to provide customers with first-class standard services ; Second, the active service (Active Service), Shida staff will visit through regular telephone calls and regular visits to customers in a timely manner to identify potential service needs, so as to the first time for the customer solution