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斯堪的纳维亚航空公司总经理卡尔岑,非常关注客运的准点率,因为这是衡量航空公司服务质量和运行效率的重要指标。但是,他想让本公司的航空运输准点率在欧洲排名第一的愿望,却迟迟未能实现。卡尔岑为了尽快实现这一目标,决定借助一家专门研究如何改进管理的公司之力。他对该公司的总经理说“:为了早日实现本公司这个目标,需要你们帮助。请你们先了解本公司的具体情况,然后提出需要做哪些方面的改进工作,需要多少经费、多长时间,一两个星期之后我们再谈。”
Carzen, the general manager of Scandinavian Airlines, is very concerned about the on-time passenger traffic, as this is an important measure of airline service quality and operational efficiency. However, he wanted the company’s air transport punctuality rate in Europe ranked first desire, but has yet to be realized. In order to achieve that goal as soon as possible, Carlzen decided to rely on a company that specializes in how to improve management. He said to the general manager of the company: “In order to realize our goal at an early date, we need your help. Please understand the specifics of our company first, and then put forward what needs to be done to improve the work, how much money and how long We’ll talk about a week or two later. ”