美西南航的经营理念创建于1972年的美西南航,是一家低成本航空公司,但是它的低成本并非基于低工资,实际上其工资水平在整个行业的平均线上。正如其前任董事会主席赫伯·凯莱赫所言:除了在员工薪资福利以及我们的分红奖励方面所需要的支出以外,我们要降低一切成本。显然,这就是 Southwest’s business philosophy was established in 1972 as Southwest Airlines, a low-cost airline, but its low cost is not based on low wages, in fact, its wages average across the industry. As Herb Kelleher, the former chairman of the board, puts it, “We need to cut costs, in addition to what we need in terms of employee benefits and bonuses and our bonuses.” Obviously, that’s it