论文部分内容阅读
随着生物医学模式向整体医学时代的“生物-心理-社会医学”一系列的转变,深藏于医疗服务过程的人性特征却被相当程度地忽视了,医疗实践中的人文精神,比如正义、伦理、人道、自律、情感、爱心、责任也被淡化了。因此,以病人为中心,真正把服务对象视为顾客,并为其提供人性化的医疗保健服务,成为21世纪医院创新经营的关键。以我院外科开展人性化管理为例,探讨我院“优质服务”活动的成效及经验。
As the biomedical model shifts to a series of “bio-psycho-social medicine” in the era of general medicine, the human characteristics hidden in the process of medical service have been neglected to some extent. The humanistic spirit in medical practice, such as Justice, ethics, humanity, self-discipline, emotion, love, responsibility have also been diluted. Therefore, the patient as the center, the real target customers as customers and provide them with personalized health care services, the 21st century hospital innovation management key. To our hospital surgery to carry out humane management, for example, to explore our hospital “quality service ” effect and experience.