随着现代企业制度的建立,企业的管理者需要具备多方面的知识和能力,冲突管理的能力无疑是管理者需要掌握的重要技能之一。冲突大量存在于政治、经济、社会各领域,体现的形式多种多样。冲突对企业的影响导致两方面的效果:一方面,破坏性冲突会导致企业生产效率低下,凝聚力丧失,成 With the establishment of a modern enterprise system, managers of enterprises need to have a wide range of knowledge and abilities. The ability of conflict management is undoubtedly one of the important skills managers need to master. Conflict exists in a large number of political, economic and social fields in various forms. The impact of the conflict on the enterprise leads to two effects: on the one hand, the destructive conflict will lead to the inefficiency of the enterprise and the loss of cohesion