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服务创新是提高图书馆服务质量和服务层次的源泉和不竭动力,提升服务创新能力是图书馆实现可持续发展的必然选择。各图书馆应树立创新观念,增强竞争意识与忧患意识,在战略上高度重视服务创新能力的提升,在战术上把握服务创新能力的提升途径,从多方面加强服务创新能力建设,提高服务创新水平,从而为用户提供更加优质满意的服务。一、规范服务创新过程图书馆服务创新过程包括服务创新想法产生、设计、营销、评价、调整等环节,其质量是影响图书馆服务
Service innovation is the source and inexhaustible impetus to improve the service quality and service level of libraries. Enhancing service innovation ability is the inevitable choice for library to achieve sustainable development. Each library should set up innovative concepts, enhance the sense of competition and sense of urgency, attach great importance to the improvement of service innovation capability in strategy, enhance the service innovation capability in tactics, enhance the ability of service innovation in many aspects and improve the service innovation level , So as to provide users with more quality and satisfactory service. First, standardize service innovation process Library service innovation process includes the creation of service innovation ideas, design, marketing, evaluation, adjustment and other aspects of its quality is the impact of library services