随着图书馆的网络化、数字化建设日新月异,网络资源日益丰富,信息环境的变化,信息量的剧增,读者对图书馆参考咨询服务工作的要求也越来越高。文章论述了现代参考咨询服务环境和用户需求特性的变化,论述了适应新的环境,参考咨询服务方式呈现多样化,服务模式趋向合作,服务内容在原有的基础上拓展为构建知识库、整合网络学术资源、培训和教育用户等内容。 With the network of libraries, the rapid development of digital construction, the increasing abundance of network resources, the change of information environment and the increase of the amount of information, the reader’s requirements for library reference services are also getting higher and higher. The article discusses the changes of modern reference service environment and user requirements, discusses the adaptation to the new environment, diversification of reference service modes, and the cooperation of service modes. The service content expands from the original to the construction of knowledge base and integration network Academic resources, training and education users.