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随着信息网络技术的高速发展,图书馆迎来数字化时代,虚拟参考服务是数字化图书馆服务的重要内容;做好虚拟参考服务,为用户提供更及时、更便捷、更高质量的服务以最大限度地满足其需求,是目前图书馆数字化研究方面具有挑战性的新命题。海南省适逢建国际旅游岛的大好契机,在提升海岛建设、城市文明、文化科技强省的大环境下,图书馆应充分挖掘虚拟参考服务的内核,使其发挥最大化效用,更好地为科学、文化、教育及产业发展服务。
With the rapid development of information network technology, the library ushered in the era of digital, virtual reference service is an important part of digital library services; do a good job of virtual reference services to provide users with more timely, more convenient, higher quality of service to the largest Satisfying its needs to a limited extent is a challenging new proposition for digital library research. Hainan Province coincides with the great opportunity of building an international tourism island. Under the great environment of enhancing island construction, urban civilization and strong culture and technology, libraries should make full use of the kernel of virtual reference service so as to maximize its effectiveness and better For science, culture, education and industrial development services.