反观国内众多企业,部门间协作能力差,服务意识淡薄,服务部门为用户解决问题困难重重。以中国某通讯公司为例,该公司自成立以来,素以重服务著称,也曾经给长期处于垄断的中国电信业带来很多新的理念和活力,然而,随着电信市场的进一步开放,竞争对手的积极模仿和跟进,特别是企业自身规模逐步扩大后,服务部门与销售、运维、计费、人力资源等部门缺少有效合作。员工普遍缺少服务意识,尽管公司高层意识到服务对企业发展的重要,三番五次下文要搞好服务工作,但整体服务水平变化甚微,优质服务几成空洞的口号,其根本原因就是企业缺少先进 The other hand, many domestic enterprises, poor interdepartmental collaboration, weak service awareness, service departments to solve problems for users difficult. Take a telecommunications company in China as an example. Since its establishment, the company has been known for its emphasis on heavy service. It has also brought many new ideas and vitality to the monopolized telecommunications industry in China. However, with the further liberalization of the telecommunications market, competition The active imitation and follow-up of the opponent, especially after the gradual expansion of the enterprise scale, the lack of effective cooperation between the service department and the departments of sales, operation and maintenance, billing and human resources. Staff generally lack of awareness of service, although the company executives aware of the importance of service to the enterprise development, time and again to do a good job in the following service, but the overall level of service changes very little, quality service a few empty slogans, the fundamental reason is the lack of advanced enterprises