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最近一段时间,深圳市各行业正在热火朝天地开展创建文明城市活动。深圳市国税局作为“窗口行业规范化服务”的单位之一,拥有23个面向近20万纳税人的办税大厅。服务质量的好坏,对全市创建工作有直接的影响。令深圳国税的管理者心里踏实的是,通过引入和消化ISO9000质量标准,深圳国税通过工作过程的控制保证服务质量,工作人员在服务观念、质量意识等方面有了长足的进步,成为创建工作的极佳平台。8月17日,深圳市常务副市长刘应力对该局文明创建工作作出批示:“国税局的文明创建工作有特色、有效果,为创建文明城市作出了贡献。”
Recently, various industries in Shenzhen are in full swing to create civilized city activities. Shenzhen IRS as one of the units in “Window Industry Standardized Services”, has 23 tax-paying halls for nearly 200,000 taxpayers. The quality of service has a direct impact on the creation of the city. To make sure that the managers of Shenzhen national tax are pragmatic, by introducing and digesting the ISO9000 quality standard, Shenzhen National Tax guarantees the quality of service through the control of the working process. Staff members have made great strides in service concept and quality awareness, Excellent platform. On August 17, Liu Yingli, standing deputy mayor of Shenzhen, issued a directive on the establishment of the Civilization Bureau of Civil Affairs Bureau: “The IRS has made distinctions and achievements in the process of building civilizations and made contributions to the establishment of civilized cities.”