“工欲善其事,必先利其器”出自《论语》,这句话也可应用在当前的零售企业,无论是传统零售还是电商企业,其必备的工具之一即为软件系统,而对于零售行业来说,客户关系管理犹为重要,如何进行客户关系管理,其根本就是客户和商品销售数据分析。目前很多企业经营者已或多或少对企业进行信息化建设,各类CRM、收银系统、ERP等等,但经营者大部分的关注却停留在赢利报表和成本报价等,在数据分析上存在误区,因不知道需要 “Workers want to do good things, we must first of its profits ” From “The Analects of Confucius”, this sentence can also be used in the current retail business, whether it is traditional retail or e-commerce business, one of its essential tools is Software systems, and for the retail industry, customer relationship management is still important, how to carry out customer relationship management, which is basically the customer and product sales data analysis. At present, many business operators have been more or less information technology companies, all types of CRM, cashier system, ERP, etc., but most of the operator’s attention is stuck in profit statements and cost quotations exist in the data analysis exists Misunderstanding, because I do not know need