对非业务部门的绩效管理应坚持定性与定量相结合的思维,在遵循人力资源规范化、精细化管理要求的前提下,尝试探索运用“关键绩效事件(KPA)”绩效管理方法绩效管理作为现代企业人力资源管理的重要工具,在国内外企业管理实践中广泛应用,为科学化管理提供了有效方法。但绩效管理是一把双刃剑,用得好可以为员工打气,激活企业活力;反之,会适得其 The performance management of non-business sector should adhere to the combination of qualitative and quantitative thinking, in compliance with the requirements of human resources standardization and meticulous management, try to explore the use of "key performance events (KPA) performance management performance management as a Modern enterprise human resource management is an important tool in domestic and foreign business management practices widely used for scientific management provides an effective method. However, performance management is a double-edged sword, well used to cheer the staff to activate the vitality of the enterprise; the other hand, will be appropriate