在美国时,新年应邀前往朋友家作客,诸位来宾对着一套银光闪闪的餐具赞叹不已。但女主人告知:请帮帮忙,小心使用,过完年还要退货。这位女主人的作法实在是很“美国”的。圣诞、新年过后,美国许多大商场会出现另一支队伍,拿着各种商品的顾客纷纷前来要求退货。其中有许多商品已被“试用”、“试穿”过了。退货的理由当然五花八门,质量、价格、外形、颜色不满意,而有的则根本无象样的理由。信奉“顾客是上帝”或者不敢开罪顾客的美国零售业一向对顾客的退货抱宽容态度。一些大型百货商店甚至允许顾客无论在何时、以何种理由前来,都可将不满意的商品退还商店,因此都设有专门的退货柜台。食品一般不能退还,但有种可放在微波炉内自制的爆米花的包装上明确写道:如有任何不满意,可将包装纸、购物发票和地址、姓名一并寄回某某地址,可得到某些补偿。当然一般顾客不 In the United States, the New Year was invited to visit a friend’s house. The guests were amazed by a silver tableware. But the hostess informed: Please help, use it carefully, and return it after the new year. The act of the mistress is very “American.” After Christmas and New Year’s Day, many other large shopping malls in the United States will appear in another team. Customers holding various kinds of goods will come to ask for a return. Many of these products have been “trialed” and “tried”. The reasons for returning are of course varied, and quality, price, appearance and color are not satisfactory, while others have no decent reason. The US retail industry, which believes in “the customer is God” or does not dare to offend the customer, has always been tolerant of returning customers. Some large-scale department stores even allow customers to return unsatisfactory goods to the store whenever and for whatever reason, so they have special return counters. Food can not generally be returned, but there is a kind of homemade popcorn packaging that can be placed in the microwave clearly wrote: If there is any dissatisfaction, you can send the packaging paper, shopping invoice and address, name back to a certain address, Get some compensation. Of course, general customers are not